Privacy Policy

Who we are

LiveEnergy is operated by ZHAO JUN, an individual developer. We help you record meals, estimate nutrition, and understand your daily energy rhythm. For privacy questions or requests, contact windbdev@gmail.com.

Account and profile

When you sign in with Apple or Google, we receive a provider identifier and available account details such as email, name or nickname, and avatar. We store an internal account identifier and authentication records to keep you signed in and keep your records separate from other users. You may choose a profile photo. We do not receive your Apple or Google password.

Body Settings and meals

If you provide them, we store your age, sex or gender setting, height, weight, activity level, and calorie goal. We use these details to personalize energy and nutrition estimates. Meal records include photos, recognized foods, portions, nutrition estimates, meal times, and your corrections. These records are linked to your account. We do not read HealthKit or motion-sensor data. LiveEnergy provides wellness estimates, not medical advice or diagnosis.

Photo analysis and AI

Before the first analysis upload, we ask for your explicit permission. Selected meal photos are uploaded to LiveEnergy’s Cloudflare-hosted services and sent to Alibaba Cloud’s Qwen service (Model Studio / DashScope) to identify foods and estimate portions. The current AI endpoint is in the Beijing region, mainland China. Photos and results are saved for meal history. The AI request contains the photo and recognition instructions; we do not attach account details, Body Settings, or separate photo GPS fields. Anything visible in the photo is nevertheless shared. Only upload photos you intend to share for this purpose.

Alibaba Cloud states that Model Studio invocation data is not used for model training and that invocation data is retained as required by applicable law. This is not a zero-retention service. We do not promise immediate deletion of copies held by the provider. Its privacy notice is available at Alibaba Cloud privacy notice. LiveEnergy does not use meal photos to identify people.

Optional photo locations

We separately ask whether to use locations embedded in your selected meal photos. When allowed, precise coordinates and available capture times are stored with the meal for FoodPrint places and maps. Coordinates may be sent to Apple’s geocoding service to obtain a place name; Apple MapKit displays maps. We do not request or track your device’s live location. Photos without locations still work. Upload images are re-rendered without the original photo metadata; location fields are sent separately to LiveEnergy only when allowed.

Your permission choices

AI analysis consent and photo-location choices are remembered on this device. Change them in Settings > Privacy choices. Declining AI analysis prevents meal-analysis uploads. Declining photo locations still allows meal analysis. Turning either choice off affects future scans and does not erase existing records or stop a request already sent. The system photo picker lets you choose a single meal photo without granting access to your whole library. Camera and any existing photo-library permissions can also be managed in iOS Settings.

Subscriptions

Apple processes subscription payments. We receive and store product and transaction identifiers, subscription status, expiration and renewal information, and an account-linked purchase token to verify and restore membership. We do not receive your payment card or bank account details. Your LiveEnergy sign-in account and the Apple account used for purchases are separate.

Service operation and sign-in providers

We keep scan counts, request timestamps, rate-limit records, processing status, and error information to provide the service, enforce usage limits, prevent abuse, and diagnose failures. Cloudflare processes network and request information, including IP addresses and technical logs, to host, secure, and operate the service.

Google Sign-In also processes information under Google’s privacy policy. Its included SDK privacy manifest declares name, email, phone number, approximate location, user and device identifiers, other usage data, and other data for sign-in functionality and/or analytics. LiveEnergy’s own account database does not request or store a phone number. Provider-side processing is distinct from the profile fields returned to LiveEnergy. Apple processes Apple sign-in and App Store transactions under its own privacy policy.

Support

If you email us, we receive your email address and the message and attachments you choose to send. We use them to respond, investigate problems, and handle privacy requests. Please do not send passwords, sign-in codes, payment card details, or unnecessary sensitive information.

Sharing and international processing

Our service providers include Cloudflare for hosting, account and meal storage, image storage, security, and technical diagnostics; Alibaba Cloud for meal-photo analysis; Google and Apple for sign-in; and Apple for maps, place lookup, and purchases. Your data may be processed outside your country, including mainland China for current AI photo analysis and countries where our hosting and sign-in providers operate. We may disclose information when required by law or to address fraud or security incidents. We do not sell personal information, run advertising SDKs, or use your data to track you across other companies’ apps and websites for advertising.

Retention and deletion

We retain account and meal information while your account is active so that history and membership work across sessions. Deleting an individual meal removes it from your visible history; its underlying database record and image may remain until account deletion or a support-assisted erasure request.

Use Settings > Delete account to delete your account and associated meal, profile, and subscription-verification records from our active database. Apple sign-in users are asked to authenticate again so that Apple authorization can be revoked. Uploaded images are queued for deletion, with automatic retries if cleanup is temporarily unavailable. A temporary internal account identifier remains in the cleanup queue until image removal completes. To restore purchases if you sign in again with the same provider and identity, we retain prior purchase-account tokens and a keyed, pseudonymous sign-in identifier after deletion. These limited ownership records do not restore your profile or meal history, and do not renew or cancel a subscription. Contact support to request erasure of these ownership records; erasure may prevent automatic purchase recovery.

Support correspondence, security logs, and provider backup or legally required records may remain for their applicable operational or legal retention periods. Apple retains its own purchase records, and third-party providers have their own retention practices. Deleting LiveEnergy does not delete your Apple or Google account. Deleting your LiveEnergy account does not cancel an Apple subscription: cancel it through Apple’s subscription settings separately.

Access, corrections, and security

You can edit your profile and Body Settings, correct meal records, change privacy choices, and delete your account in the app. Email windbdev@gmail.com for access, correction, deletion, or other privacy requests, including if you cannot sign in. We may need to verify that you control the account. Available rights depend on your location. We use HTTPS, authenticated account access, and access controls to protect information; no system is completely secure.

Children and policy changes

LiveEnergy is not intended for children under 13. If you believe a child has provided personal information without appropriate permission, contact us. We update this policy when our processing changes and update the date above. Material changes to AI recipients or processing scope will be disclosed before the changed processing begins, with renewed consent where required.

This website

These privacy and support pages can be read without signing in. They do not use advertising, analytics scripts, or application cookies. Our hosting provider processes ordinary network requests and security logs when you visit. Contact: ZHAO JUN, windbdev@gmail.com.