LiveEnergy
Help & Support
Last updated: September 21, 2026
Help with sign-in, meal scans, subscriptions, and your data. You can contact us without signing in to LiveEnergy.
Email supportContact us
Email windbdev@gmail.com for account help, purchase questions, photo recognition issues, and privacy requests. LiveEnergy is operated by ZHAO JUN, an individual developer. Include your app version, iPhone model, iOS version, and a short description of what happened. Screenshots are optional; remove private details before sending. Never send passwords, verification codes, or card details.
Sign-in help
Use the same Apple or Google sign-in method you originally used. If sign-in times out, check your connection and try again. If it continues, email us with the time and the message shown. Signing in with another provider may open a different LiveEnergy account with different meal records and membership.
Restore or refresh membership
Open Settings > Membership, scroll down, and tap Refresh membership. This also restores Apple purchases and may ask you to authenticate with Apple. Use the Apple account that made the purchase and the LiveEnergy account used when purchasing. If a completed purchase is not reflected, contact us with the product name and date; do not email your password or a full payment receipt containing private information.
Manage or cancel a subscription
Subscriptions renew automatically unless canceled through Apple. In iPhone Settings, tap your name > Subscriptions > LiveEnergy to manage or cancel. You can also use Manage subscription in LiveEnergy when available. Removing the app or deleting your LiveEnergy account does not cancel billing. Apple handles payment and refund requests.
Meal scans and photo permissions
Choose one meal photo for each scan. Before the first upload, agree to AI photo analysis if you want to use scanning. Photo locations are optional and controlled separately in Settings > Privacy choices. Allowing photo locations stays enabled until you turn it off, and only available photo coordinates are used; the app does not track your live location. A photo without GPS will not create a FoodPrint location. If recognition fails, check your connection and try a clear photo with the meal visible. Estimates can be corrected in the meal record.
Delete your account or request your data
In LiveEnergy, open Settings > Delete account and follow the confirmation steps. Apple sign-in may require authentication again. Account and associated records are removed from our active database; uploaded images are queued for removal with retries. Cancel Apple subscriptions separately. If you cannot access the app, email windbdev@gmail.com from your account email when possible, state your sign-in provider, and describe your deletion or access request. We will verify account control without asking for your password.
About nutrition estimates
Food recognition, portions, calories, and Live Energy are estimates for general wellness. LiveEnergy is not a medical device and does not diagnose or treat health conditions. Review results and seek qualified professional advice for medical or specialized dietary needs.